Lunch and Learn Webinar

Wednesday, April 23, 2025 / Noon - 1:00 PM EST

Stopping the Storm of Conflict from Raging in your Office

with Susan Sayles, DVM
Head Veterinarian, Brooklyn Road Veterinary Clinic

ABOUT THE SESSION

In veterinary medicine, communication is crucial as it directly impacts the quality of patient care by fostering trust with clients, enabling accurate diagnoses, facilitating effective treatment plans, and ensuring everyone involved in the animal’s care is on the same page, ultimately leading to better overall outcomes for the pet. Join us to practice and improve your skills.

ABOUT THE SPEAKER

Dr. Sayles graduated from Michigan State University in 1997. Her first job was walking ponies. She knew in the first grade that veterinary medicine was going to be her career, and took the steps to make her dream come true. Dr. Sayles started here in 1997 and purchased the clinic in 2001. She has the support of her husband Nick and her daughter Katie. Through the years, she has owned a rat, finches, goldfish, ducks, chicken, a rabbit, dogs, and cats. Dottie, the Chihuahua, was rescued with a broken leg that Dr. Sayles repaired prior to adopting her. Her special areas of interest are in ophthalmology, behavior, and surgery.